An igniter that clicks all night, a coil that glows on one side only, a glass top with a fresh crack: these are the calls we take every day. One call connects you with a licensed, insured independent cooktop pro around Franconia.
We do not send just anyone with a toolbox. The pros in our network work on cooktops week in and week out, and they know the difference between a bad spark module and a wet burner head.
The technicians in our network are independent business owners who carry their own licensing and insurance. You are welcome to ask for proof at the door, and a good pro will not blink.
After testing, the technician writes out a quote that names the part and the labor before anything gets replaced. You decide whether to go ahead.
We work the local schedule while you are still on the phone. Same-day visits happen often when a nearby pro has an open slot, and the dispatcher pins down a time window before you go.
Expect a manometer, a digital multimeter, an orifice set, and tech sheets for slide-in, freestanding and pro-style ranges. The right tools mean the first visit is usually the one that gets the burner going again.
Freestanding ranges, slide-in ranges, drop-in cooktops, induction surfaces and the heavy pro-style rangetops with open burners all come through our line. The problem is almost always on top: a burner, an igniter, a switch, a control board or the glass itself.
Tell the dispatcher the brand, whether it runs on natural gas, propane or electricity, and exactly which burner misbehaves. That short description helps the pro bring the right igniter, element or valve on the first trip.
These are the cooktop faults that fill our phone log. If yours is not listed, call anyway; the dispatcher will match you with a pro who knows that model.
A burner that clicks and clicks after it lights, or one that never sparks at all, usually points to a wet or cracked igniter, a stuck valve switch, or a failing spark module. The tech checks each electrode gap and listens for which burner the module is firing.
If the flame looks orange, ragged or jumps off the burner, something is off with air or gas delivery. The independent pro cleans the ports and orifice, confirms the cap sits flat, and measures manifold pressure against the spec on the tech sheet.
When a coil burner stays cold, the culprit is usually the element, the receptacle block it plugs into, or the infinite switch behind the knob. A scorched or melted receptacle has to be replaced along with its wiring terminals, or the new coil will fail too.
A crack in a smooth-top is more than cosmetic: spills can reach live elements underneath. The tech tests the radiant element and limiter, checks the hot-surface indicator, and quotes a new glass top if the old one is damaged.
Blinking codes, a zone that will not detect the pan, or a cooktop that shuts down mid-boil are classic induction calls. The technician checks the cooling fan, generator board and coil connections with the service manual open.
A knob that spins without turning the valve, a valve stem that sticks, or a move from natural gas to propane all land in this group. The tech can swap orifices for the new fuel, adjust the regulator, and fit an anti-tip bracket on slide-in and freestanding units.
This table is not a substitute for a diagnosis, but it helps you describe the problem clearly to our dispatcher.
| Symptom | Common cause | What the tech checks |
|---|---|---|
| Clicking that will not stop | Wet or shorted valve switch, cracked igniter | Switch continuity, harness, igniter gap |
| No spark on any burner | Spark module or power supply | Module output and incoming voltage |
| Yellow or lifting flame | Clogged ports, wrong orifice, pressure off | Ports, cap seating, manometer reading |
| Coil only heats on high | Failed infinite switch | Switch cycling with a multimeter |
| Smooth-top zone stays cold | Radiant element or limiter open | Element and limiter resistance |
| Induction error code | Cookware, fan or power board | Code lookup, fan, board voltages |
The process is short on purpose. You call, a local pro shows up, you see a quote, and the burner gets tested in front of you.
One phone call starts everything. Tell us what the cooktop is doing, and we look for a nearby pro with time on the schedule.
A local pro heads your way with cooktop parts on board. The dispatcher tells you the arrival window before you hang up.
After testing, you get a plain explanation and a written quote from the technician. You decide whether the fix makes sense for your range.
The job ends with a real test: each burner on low, medium and high, plus a soap or electronic leak check on gas connections. Ask the pro to put the parts and labor warranty in writing.
A careful pro pulls the cooktop or lifts the top before guessing. On gas units they check pressure at the manifold; on electric units they read voltage at the switch and resistance at the element. That is how a cheap igniter does not turn into an expensive control board by mistake.
Call now and we will look for a local stove pro with an opening.
The igniter on our gas range would not quit clicking after a boil-over. The pro pulled the knobs, traced it to one wet switch under the panel, replaced it and tested every burner before he left.
A tenant called me about a coil burner that sparked when it was plugged in. The pro found the burner block had cooked itself, swapped the block and the element, and explained why both had to go together.
My induction cooktop kept flashing an error and shutting off in the middle of cooking. The tech checked my pans with a magnet first, which was fair, then found the cooling fan was jammed with grease. Cleaned and replaced the fan, and it has run fine since.
Our range needed an LP conversion after the move. The technician changed the orifices and regulator setting, then mounted the anti-tip bracket. The flames are blue and steady now.
Nonstop clicking usually means moisture or grease has reached a valve switch or igniter, so the spark module thinks a burner is still asking for a spark. Sometimes drying it out helps, but a shorted switch needs replacing.
It is worth treating as a warning. Healthy burners show a firm blue flame. Yellow tips point to a dirty burner, a misaligned cap, or gas pressure that is off, and the technician can confirm it with a manometer.
Shut off power at the breaker for an electric range, or close the gas shutoff valve behind a gas range, then call us. A burner stuck on usually means a welded infinite switch, a stuck relay, or a valve that will not seat.
Cracked glass ceramic cannot be patched safely. The fix is a replacement top, and the pro checks the radiant elements and limiter while it is off. Avoid using the cooktop until then.
Most gas ranges and cooktops can be converted with an LP kit from the manufacturer. The pro swaps the burner orifices, adjusts the pressure regulator, and checks every flame afterward.
Induction only works with magnetic cookware. If a magnet does not stick firmly to the bottom of the pan, the zone will not heat. If your pans pass the magnet test, the technician looks at the coil, sensor and power board next.
We route stove calls from across Franconia and the surrounding towns. Whether your range sits in a downtown condo or a farmhouse at the edge of the county line, our dispatchers look for the closest pro with time to come out.
If you manage rentals, mention the unit and the tenant contact when you call. The dispatcher passes it to the pro so the visit goes smoothly.
One call to our dispatch line connects you with a local stove pro.
